Smee Therapy Services is a UK-based mental health care provider dedicated to delivering high-quality, compassionate, and evidence-based therapeutic support. Founded on a strong clinical background, our practice is led by a team of accredited professionals committed to helping individuals overcome mental health challenges and achieve meaningful, lasting change. We are proudly guided by the standards set by British Association for Behavioural and Cognitive Psychotherapies(BABCP)

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Privacy Policy

At Smee Care Services, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services or visit our website. We are fully compliant with the UK GDPR and the Data Protection Act 2018.

Who We Are

Smee Care Services is a UK-based mental health care provider offering therapeutic and wellbeing services. We operate in accordance with the standards of the Care Quality Commission (CQC).

If you have any questions regarding this Privacy Policy or the way we handle your data, please contact us at:
📧 info@smeetherapyservices.co.uk

Information We Collect

We may collect and process the following types of information:

  • Personal information: Name, email address, phone number, and contact details.

  • Health-related information: Information shared during assessments, therapy sessions, or communications relating to care (special category data).

  • Technical information: IP address, browser type, device type, and website usage patterns collected through cookies and analytics tools.

How We Use Your Information

We process your information for the following purposes:

  • To provide safe and effective therapeutic services tailored to your needs.

  • To manage appointments, records, and communication with clients.

  • To ensure compliance with professional and legal obligations.

  • To analyse and improve website performance and service delivery.

  • To respond to enquiries and provide requested information.

Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your personal data:

  • Consent: When you voluntarily provide personal details or consent to specific processing (e.g., signing up for updates).

  • Contract: To deliver our services as agreed.

  • Legal obligation: To comply with laws and regulatory bodies such as the CQC.

  • Legitimate interests: For administrative purposes, service improvements, and business operations.

For health-related (special category) data, we rely on explicit consent or health and social care provision as a lawful basis.

Sharing Your Information

We will never sell your personal data. We may share your information only when:

  • Required by law or regulatory authorities.

  • Necessary for supervision or quality assurance, in anonymised form.

  • With your explicit consent, for collaboration with other healthcare professionals.

Data Storage and Security

We take all reasonable technical and organisational steps to secure your personal data. Access to sensitive health data is restricted to authorised professionals only.

Data Retention

We retain personal data only as long as necessary for service delivery, legal, or regulatory requirements. Clinical records are held in line with professional guidelines and NHS record-keeping standards.

Your Rights Under UK GDPR

You have the following rights:

  • To request access to your personal data.

  • To request correction of inaccurate or incomplete information.

  • To request erasure of your data (in certain circumstances).

  • To restrict or object to the processing of your data.

  • To request data portability where applicable.

  • To withdraw consent at any time, where consent is the lawful basis of processing.

To exercise these rights, contact us at info@smeetherapyservices.co.uk.

Cookies Policy

Our website uses cookies to improve functionality, analyse website traffic, and enhance user experience. Cookies are small text files placed on your device when you visit our website.

Types of cookies we may use include:

  • Essential cookies: Required for the website to function.

  • Analytical cookies: To track website usage and improve services.

  • Preference cookies: To remember user settings and choices.

You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect website functionality.

International Data Transfers

We do not routinely transfer personal data outside the UK. If transfers are required, they will comply with UK GDPR requirements and ensure adequate protection.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or our practices. The latest version will always be published on our website.